1. Be early for everything! On time is late!
2. Be a can-do person. When someone needs something, try to help them right them and there.
3. Always smiling - never reacting.
4. Be over-prepared. No repetition. No unprepared workshops.
5. Take responsibility for the atmosphere.
6. Take responsibility for knowing. "I didn't know" is inexcusable.
7. Serve the Lord with gladness. "So grateful I get to serve".
8. Leave guests with a lasting memory of Highland's kindness.
9. Take notes.
10. Laugh and have fun.
11. Grow yourself.
12. Have an expectation to hear from God.
13. Be contactable at all times.
14. Tweet the tweetable quotes and use your personal social media to build momentum.
15. No negative conversation.
16. Regularly ask, "How can I help you?"
17. Practice the 30/30 principle (the most important part of the service is the 30 minutes before and after the service - meet people.)
18. Walk slowly through the crowd.
19. Always be a friend to the little man. The popular come and go.
20. Remember names.
21. Focus on their interests. Ask questions.
22. think people - not events.
23. Repeat our values and vision everywhere you go.
24.We do four things (Weekend services, small groups, growth track, and dream team).
25. We have four values (Love God, love people, excellence, and attitude).
26. Speak well of the other members of our team.
Notes taken from Church of the Highlands
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